Customer Service Team Leader

ABOUT US:

The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work .

THE ROLE:

We are seeking a highly motivated and experienced Customer Service Team Leader to oversee and support our Building Supplies Customer Service Team. In this role you will be responsible for managing a small team of customer service officers, ensuring that they provide exceptional customer service to our clients. You will be a detail oriented, approachable leader with outstanding communication skills and the ability to build long standing relationships with both internal and external stakeholders.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Lead and support a team of 4 customer service officers and provide guidance on the daily operations
• Plan, prioritise and delegate work tasks to ensure efficient functioning of the team
• Handle escalated customer complaints and issues
• Collaborate with other departments to ensure a seamless customer experience
• Define, communicate and monitor customer service standards
• Ensure the necessary resources and tools are available for quality customer service delivery
• Ensure adequate staffing and pre-empt any staffing issues that may affect customer service
• Liaise with the management team to support and implement growth strategies
• Role model and positively reinforce expected safety behaviours

QUALIFICATIONS | EXPERIENCE | CAPABILITIES

• Previous experience in leading a Customer Service team (essential)
• Excellent communication and interpersonal skills (essential)
• Good time management and planning skills, with the ability to manage conflicting priorities in a fast-paced environment
• Ability to work well under pressure and handle multiple tasks simultaneously
• Sound understanding of the Building and Construction Industry (highly regarded)
• Proficient in Microsoft Office suite

TO APPLY

To be considered for this position click “APPLY” and submit a copy of your application

Queries can be sent to:

To find out more about us visit:

Hallett Group values diversity and is uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.