Customer Success Manager - Remote Work

Job description:

We are seeking a highly motivated and experienced Customer Success Manager to join our team at AK Steel Holding. As a Customer Success Manager, you will be responsible for managing a portfolio of key accounts, ensuring their success and satisfaction with our products and services. This is a remote work position based in Brisbane, Queensland, AU.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Serve as the main point of contact for customers, understanding their needs and requirements - Develop and implement strategic account plans to achieve customer goals - Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise - Identify upsell and cross-sell opportunities to increase customer value - Monitor customer usage data to identify trends and proactively address any potential issues - Provide product training and support to customers as needed - Develop and implement customer success best practices and processes

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer success or account management - Proven track record of managing key accounts and driving customer success - Strong communication and interpersonal skills - Independent and confident with the ability to work remotely - Excellent negotiation and planning skills - Ability to travel occasionally for customer meetings

Benefits: - Remote work flexibility - Free accommodation - Relocation allowance

Working environment: At AK Steel Holding, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees to succeed and grow within the company.

Deadline to apply: 2024-05-06

Equal opportunity statement: AK Steel Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.