Customer Support Associate - Remote Work

Job Description:

AbbVie is seeking a motivated and detail-oriented Customer Support Associate to join our remote team in Canberra, Australian Capital Territory. As a Customer Support Associate, you will be responsible for providing excellent customer service to our clients, addressing their inquiries and concerns in a timely and professional manner. You will work closely with our sales and marketing teams to ensure customer satisfaction and retention.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to address customer needs and improve overall customer experience - Identify and escalate priority issues to the appropriate teams - Stay up to date on product knowledge and industry trends to better assist customers - Meet and exceed customer satisfaction goals and targets

Requirements: - 2+ years of experience in customer support or a related field - Driven and resourceful personality traits - Strong attention to detail and ability to innovate in problem-solving - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Retirement plan - Dental insurance

Working Environment: At AbbVie, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our remote team is dedicated to providing exceptional customer support while maintaining a collaborative and supportive work environment.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: AbbVie is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.