Customer support consultant

About Us: We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day.


About The Role: In this full time opportunity, ongoing role, we are seeking an empathetic, customer focused individual to work with internal and external stakeholders to ensure the smooth coordination of all burial, cremation and funeral services. As part of our Funeral Services Team, you'll be at the forefront of creating a positive and empathetic experience for our community. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.


Key Responsibilities:

• Act as a brand ambassador by modelling the SMCT values
• Ensure completion and verification of all documentation is in accordance with guidelines
• Check and test all AV and IT equipment in readiness for service
• Coordinating Chapel requirements with Funeral Directors while ensuring that service schedules are being adhered to.
• Lead in escorting our clients to the appropriate locations
• Provide effective and timely administrative support services through liaising with other operations staff and external stakeholder.

Essential Selection Criteria:

• Extensive experience in a fast-paced customer service or functions environment
• Strong interpersonal and relationship building skills
• Excellent verbal and written communication skills and ability to display compassion and empathy
• Attention to detail with sound administration and data entry skills
• Resilience to resolve customer enquiries and complaints in a calm, professional and timely manner
• Team player that is pro-active with working to timelines
• Ability to commit to a rotating roster (occasional weekends)

Working With Us:

You can expect a career beyond your expectations, with personal and professional rewards. Plus, we offer a range of great benefits:

• Employee Health, Wellbeing and Assistance Programs, including free onsite Osteopath and regular health checks and initiatives.
• Leadership and Development Programs.
• No waiting period for unpaid parental leave and only 3 month waiting period for paid parental leave for full time and part time employees.
• Supportive and people-focused culture at a purpose-driven organisation.
• Discounts at our employee café and on-site florists.

SMCT is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks, including proof of COVID vaccinations. If you have any access requirements to fully participate in our recruitment process, please contact .


For more information on Southern Metropolitan Cemeteries Trust, please visit our website: