Customer support engineer

icon building Company : Coreplan
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Customer support engineer

Who We're Looking For

We're on the hunt for a Customer Support Manager with experience working in a technology company. This is a great opportunity for a candidate looking to take the next step from a Senior Support.

Responsibilities

  • Own our customer support channels by leading conversations to resolve customer queries and issues.
  • Coordinate support representatives to fulfil our availability, response and resolution time SLAs.
  • Refine and work with management to build our processes to ensure lightning fast support and 'starry eyed' reacts to survey responses
  • Collaborate with cross-functional teams to enhance our products and services based on customer feedback.
  • Maintain a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
  • Create seamless and enjoyable experiences for users at every interaction.

Qualifications and Fit

  • Minimum of 5 years of professional experience, with at least 3 years in a customer support role.
  • Experience in a tech startup or a software environment is a plus.
  • Exceptional time management skills, capable of juggling multiple customer needs on tight deadlines.
  • Must have deep understanding of Customer Support Metrics and SLA's
  • A problem solver with a deep love for action (getting stuff done).
  • Team player with excellent interpersonal skills. We're a close-knit team, and we'd love for you to fit right in.

Our Culture

TL;DR - CorePlan is not a good fit for everyone, and that’s OK. This is a bit about the culture of CorePlan. Our best crew members aren’t just interested in working at a job; we need people who are excited about building a great company.

Besides nailing down the specifics of your job, here's what makes our team rock:

  • First Principles Thinking -- We believe in breaking down and understanding problems into their most basic parts. When we eat elephants, we do it one bite at a time.
  • Infectious Passion -- We highly value team members who love the career path they've chosen and strive for mastery. We embrace the joy in the journey of learning, the excitement of overcoming challenges, and the fulfilment of growth. If you love what you do and are driven to constantly improve, you'll thrive here.
  • Create, launch, and evolve -- Creation is the spark of learning. Launch it internally, engage with customers, gather feedback, and evolve. We focus on inputs - what we can control - which ultimately drives outcomes.
  • LFG -- We set high goals and ruthlessly prioritise to hit them. We push ourselves to act from first principles, speak up as we care about each other as humans and embrace feedback to win as a team.
  • Yes -- We’re firm believers that we "can do" until someone shows us the "can't." You know, it's funny how often the really gnarly problems get busted by folks who had no clue they were supposed to be unsolvable.

Why Join CorePlan?

CorePlan is not just your average mining software company. We are one of perth’s few tech startups and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew!

❣️ Recruitment Agencies

We love your hustle and would love to work with you - however we are not engaging any currently. If you would like to register your interest in working with us please email .

Original job Customer support engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Share this job with your friends

icon get direction How to get there?

icon geo-alt Perth

icon get direction How to get there?
View similar Customer Service / Guest Services jobs below

GrabJobs is the no1 job portal in Australia, connecting you to thousands of jobs fast! Find the best jobs in Australia, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.