Customer Support Officer - Remote Work

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Support Officer for remote work with Express Scripts Holding in Sydney, New South Wales, AU. As an Associate-level position, the ideal candidate should have at least 4 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service and support to clients through various channels such as phone, email, and chat. 2. Address customer inquiries, issues, and concerns in a timely and efficient manner. 3. Collaborate with internal teams to resolve customer issues and ensure a seamless experience. 4. Maintain accurate records of customer interactions and transactions. 5. Identify opportunities for process improvement and provide feedback to the team. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Adhere to company policies and procedures while delivering exceptional service.

Requirements: 1. Strong interpersonal and communication skills. 2. Ability to multitask and work well under pressure in a fast-paced environment. 3. Problem-solving skills and the ability to think on your feet. 4. Driven and adaptable with a positive attitude. 5. Emotional intelligence and strong project management skills. 6. Proficient in computer applications and customer service software. 7. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Vision insurance to support your eye care needs. 2. Paid overtime for any additional hours worked. 3. Medical coverage to ensure your well-being.

Working environment: At Express Scripts Holding, we support our employees in their personal and professional development. We provide training opportunities, mentorship programs, and a collaborative work environment to help you succeed in your role.

Equal Opportunity Statement: Express Scripts Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: May 31, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now to become our next Customer Support Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.