Customer Support Specialist

The Company

GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 18 years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members.

We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork, provides us with a competitive advantage to achieve our business vision and goals.

Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people. We are now seeking a motivated and confident Client Support Officer to join the team at our Head Office in Melbourne CBD.

Duties/Areas of Responsibilities

• Provide client support including technical, operational and basic trading
• Respond to incoming enquiries from clients via email, live chat and telephone in a timely and professional manner
• Client relationship management with new and existing clients
• Providing assistance in implementing new procedures and processes
• Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee
• Co-operation and participation with ongoing training program

Requirements

• High level of presentation and communication skills.
• Strong sales or customer service experience
• Knowledge of Financial Markets and Trading (desirable)
• Experience using FX/CFD trading platforms (desirable)
• Ability to think analytically
• Ability to troubleshoot day-to-day issues
• Willingness to work in fast paced environment with a Can-Do attitude
• Willingness to work flexible hours between 7am-7pm
• RG146 qualified (required).