Guest Service Agent

About the company

Dorsett Melbourne is located in the West Side Place development precinct within Melbourne CBD. The hotel consists of 316 guestrooms and suites. It also features a wide range of dedicated amenities such as pool, jacuzzi pool, gymnasium, restaurant, Club Lounge, Lobby bar, meeting rooms and relaxation area.

Dorsett expansion continues, with Dorsett Gold Coast opening in 2021, followed by Melbourne in April 2023, with Brisbane and Perth to come. Joining 55 other Dorsett Hospitality International properties across 25 major cities.

Dorsett Hospitality International is one of Asia’s fastest-growing hotel groups. Since the group’s establishment in Hong Kong in January 2007, Dorsett has grown by leaps and bounds with hotels across China, Malaysia, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline.

Why Dorsett?

• Access to 30% discount across our Australian restaurants and 50% across our hotels globally
• Great central location Melbourne CBD with public transport at our doorstep
• Professional development
• Friendly, supportive and close knit team
• Uniform provided and laundered
• Staff meal provided each shift, paid Birthday leave and access to EAP

About the Role

Dorsett Melbourne has an amazing opportunity available, for an experienced Guest Service Agent to join the team on a full time basis. You will be highly skilled in customer service and have a passion for the hospitality industry.

Your day may involve:

• Greeting all of Dorsett's guests in a warm and friendly manner
• Championing the guest experience to ensure guests expectations are exceeded
• Checking guests in and out, organising payments and answering any questions guests may have
• Have an excellent understanding of the hotel, promote facilities and have great knowledge of the local area
• Answering all phone calls in a courteous and professional manner

Why you?

• You possess a true love and interest in hospitality and more importantly the hotel sector. Previous front office experience required
• You are a strong communicator and have the skills to deal with people and show empathy
• You are a team player and you are happy to support the hotel in other areas to ensure the guests experience is the best it can be
• You available for a full time position and can work across various rostered shifts, including mornings, evening, weekends and public holidays
• You hold, or are willing to apply for an RSA Certificate
• Full Australian driving license is strongly preferred

Diversity

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

We’d love to meet you

If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.