Guest Service Agent

Peppers Marysville connects guests with its stunning natural surroundings, offering 100 beautifully appointed guest rooms. Our state-of-the-art conference and event facilities provide sweeping views of the Yarra Range National Park and Cathedral Ranges. Andiamo Restaurant features a relaxed atmosphere, showcasing the best local produce and signature wines from the picturesque Yarra Valley, allowing guests to unwind in our tranquil riverside location.

Nestled amidst breathtaking landscapes, Peppers Marysville is a hidden gem that offers a unique and inviting atmosphere for both locals and visitors.

Job Description

We are looking for an enthusiastic Guest Service Agent to help us deliver unforgettable experiences. Your role will involve making our guests feel at home from arrival to departure, through thoughtful, personable, and sincere hospitality. You will manage requests with a smile, ensure the accuracy of reservations and accounts, and contribute to maximising occupancy and revenue. You’ll also handle phone calls efficiently, coordinate transportation and luggage services, recommend local attractions, and assist with portering duties as needed. 

As part of our team, you will have the freedom to bring your own singular touches to the guest experience, ensuring no two stays are the same and allowing your hospitality skills to shine. If you are passionate about delivering exceptional service, join our vibrant team at Peppers Marysville!

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Available to work within a rotating roster, including weekends, holidays and occasional nights

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.