HR Shared Services Team Leader

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.


Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.


A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.


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HR Shared Services Team Leader - ANZ - 12-Month Contract



Human Resources Shared Services Team Lead - ANZ


What a great opportunity!! As a Shared Services Team Lead Australia and New Zealand, your primary purpose is to provide day-to-day oversight to our Shared Services team, ensuring seamless HR operations and handling escalations with your skills and knowledge.



What are my accountabilities?

• Serve as the first-level resource for the Shared Services team and HR Centre of Excellence, responding to inquiries professionally, urgently, and confidentially.
• Manage case load efficiently, prioritizing and allocating cases within the team to ensure timely resolution.
• Drive a culture of continuous process improvement to enhance our CR Service Delivery model.
• Prepare monthly and quarterly HR metrics for the business, interpret data to identify trends, root cause of potential issues and suggest solutions or enhancements.
• Manage the transfer of transactional work from other HR functional areas, ensuring smooth workflows.
• Proactively coach, develop, and manage the performance of the team, fostering a culture of growth and excellence.
• Collaborate with and support the CR Centre of Excellence on general HR programs, initiatives, and projects as needed.

About you :

• 3-5 years of proven experience managing a HR operations team that offers comprehensive transactional and advisory support in medium to large organizations.
• Bachelor's degree from an accredited college or university preferred.
• Strong coaching and development skills, coupled with experience in compliance and employment relations issues.
• Familiarity with Workday and ServiceNow preferred.
• High-level comprehension of business processes and workflows.
• Ability to manage projects effectively under pressing and changing deadlines.
• High integrity, sound judgment, and discretion in handling confidential information.
• Strong analytical, quantitative, and critical thinking skills.
• Proven management and leadership abilities, with a commitment to teamwork and accountability

Caring Counts


It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.


Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.


We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.



Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!



Why Sedgwick?


Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.


With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!


Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid
• Professional and Career Development opportunities
• Competitive salary
• Access to Employee Assistance Program (EAP)
• Additional benefits such as option to purchase leave

Sedgwick is an Equal Opportunity Employer.


If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.