Junior Customer Service Representative

About us

Since its inception, CRL Express has focused on excelling in freight forwarding services across Australia. We are committed to a solution-driven approach and aim to deliver an uncompromised level of service to our valued customers. Our rapid growth within a short timeframe can be attributed to our personalized service offerings, which encompass a wide range of logistics solutions, from warehousing and distribution of hazardous materials to express deliveries of food-based packaging throughout Australia.

Originating as a small linehaul transport operator, CRL Express has evolved into a customer-centric enterprise, thanks to our innovative ideas and unique logistics solutions. Our vision is to set the benchmark for excellence in the logistics sector, while also providing our staff with an exceptional workplace experience.

About the Role:

Responsibilities

• Be the first point of contact for customers seeking assistance.
• Listen to customers, their needs, and complaints and develop effective solutions to resolve their problems.
• Speak with customers both on the phone, via email, and, if required, in person to resolve their issues.
• Escalate serious problems to the management team.
• Ensure customers are followed up with, either by phone or email.
• Work as part of a team to achieve customer service goals and objectives for the company.
• Work in line with company operating standards.
• Keep customers' information, along with their complaint or query information, up to date and log the progress on the internal system.
• Send out resolution emails to customers once their complaint or query has been resolved.
• Think outside of the box and develop new ideas or customer initiatives that could benefit the team as a whole.
• Be polite, kind, and courteous to customers at all times, even if they are being difficult.

Requirements:

• Detail-focused, with good computer skills
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Polite and friendly nature
• Kind and helpful, able to work to company guidelines and policies
• Strong problem-solving skills

Desirable experience / skills;

• Previous experience in the transport industry would be highly regarded.
• Previous experience in Customer Service would be highly regarded

Benefits

CRL Express values our people, who are our greatest assets. We care deeply about creating a workplace where our team members feel valued.

To this end, we offer;

• Attractive salary.
• Fantastic company culture.
• Learning and development opportunities.

Recruiters: We recruit internally so please don’t send us candidates or contact our managers. We’ll contact you if we require your support.