Live Chat Manager - Remote Work

Job Description:

Costco, a leading wholesale retailer, is seeking a talented Live Chat Manager to join our team on a full-time basis. This is a remote work opportunity based in Brisbane, Queensland, AU, with a mid-to-senior level of seniority and requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Manage and oversee the live chat function, ensuring timely and accurate responses to customer inquiries - Develop strategies to improve customer satisfaction and engagement through live chat - Train and mentor team members to provide excellent customer service via live chat - Analyze chat data and customer feedback to identify trends and areas for improvement - Collaborate with other departments to address customer issues and concerns effectively - Monitor chat performance metrics and KPIs to ensure targets are met or exceeded - Implement best practices and standards for live chat operations

Requirements: - Proven experience as a Live Chat Manager or similar role - Strong communication skills and ability to multitask in a fast-paced environment - Independent and driven personality traits - Excellent problem-solving and strategic planning abilities - Proficiency in live chat software and customer service tools - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Employee discounts on Costco products and services - Paid overtime opportunities - Remote work flexibility with a vibrant and joyful working environment

Equal Opportunity Statement: Costco is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: May 13, 2024

If you meet the requirements and are looking for a challenging and rewarding career with a globally recognized company, we invite you to apply for the Live Chat Manager position at Costco. Join our team and help us deliver exceptional customer service through live chat!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.