Live Chat Officer - Remote Work

Job Description:

Transurban Group is seeking a motivated Live Chat Officer to join our team on a full-time basis for remote work in Adelaide, South Australia. This entry-level position is ideal for individuals with at least 1 year of experience who are confident, resourceful, and possess strong project management and decision-making skills.

Responsibilities: 1. Engage with customers via live chat to provide prompt and accurate information about our products and services. 2. Assist customers in resolving issues or complaints in a professional and timely manner. 3. Maintain a high level of customer satisfaction by exceeding customer expectations and delivering exceptional service. 4. Collaborate with other team members to ensure a seamless customer experience across all channels. 5. Utilize chat software to track conversations, monitor performance, and identify trends or opportunities for improvement. 6. Stay up-to-date on product updates, promotions, and company policies to provide accurate information to customers. 7. Escalate complex issues to the appropriate department or manager for resolution.

Requirements: 1. 1 year of experience in a customer service or online chat support role. 2. Strong communication skills and the ability to effectively interact with customers in a professional manner. 3. Proficiency in chat software and CRM systems. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Confidence in making decisions independently and problem-solving skills. 6. A proactive and resourceful attitude towards helping customers and resolving issues. 7. Comfortable working remotely and collaborating with a virtual team.

Benefits: 1. Training & professional development opportunities to enhance your skills and knowledge. 2. Remote work flexibility to provide a healthy work-life balance. 3. Paid Time Off (PTO) for rest and relaxation. 4. Embrace creativity in a culture that values fresh ideas and inventive solutions.

Equal Opportunity Statement: Transurban Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 27, 2024

Join our dynamic team and help shape the future of customer engagement in the digital age as a Live Chat Officer with Transurban Group. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.