Live Chat Representative - Remote Work

Job Description:

World Fuel Services is seeking a hardworking and passionate Live Chat Representative to join our team on a full-time remote basis in Sydney, New South Wales, AU. This entry-level position does not require any prior experience, making it the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Engage with customers in real-time through live chat to provide support, answer questions, and resolve issues - Utilize effective communication skills to ensure a positive customer experience - Collaborate with other team members to escalate complex cases and provide comprehensive solutions - Maintain detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to accurately assist customers - Continuously strive to meet and exceed performance metrics and goals

Requirements: - Strong people management skills with the ability to effectively communicate and empathize with customers - Adaptable and quick to learn new processes and technologies - Excellent written communication skills with a keen attention to detail - Proficiency in using live chat software and other customer service tools - A high school diploma or equivalent - Must be able to work remotely with a stable internet connection

Benefits: - Disability insurance - Profit sharing - Travel and spending expenses for work-related activities - Opportunities for career growth and development - A supportive working environment that fosters creativity and innovation

Equal Opportunity Statement: World Fuel Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

If you are looking for a rewarding opportunity to work in a fast-paced and dynamic environment, apply now to join our team as a Live Chat Representative. The deadline to apply is June 27, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.