National Customer Service Manager

Lucky White Goods is currently seeking a dynamic and driven professional to fill the role of National Customer Service Manager. This Position is a full-time opportunity based in our Head Office in Sydney, and we are specifically looking for an individual who is ambitious, highly motivated and a collaborative team player.

Due to the expansion of our online and interstate operations, the need for a dedicated full-time Customer Service Manager has arisen. In this pivotal, you will be responsible for leading a team of customer service officers stationed in our Sydney office. Reporting directly to our CEO/General Manager, you will play a crucial role in maintaining and improving our customer service standards.

While the primary focus will be on managing and overseeing the customer service team, you will not be tasked with direct client interaction or outbound calls. However, you will be expected to handle escalated calls, demonstrating your ability to address complex customer inquiries and concerns with professionalism and efficiency.

This role presents an exciting opportunity to contribute to the success of Lucky White Goods as we continue to grow and enhance our service offerings. If you are a results-oriented individual with a strong commitment to customer satisfaction and possess the necessary leadership skills, we encourage you to apply for this position. 

Join our dedicated team in Sydney and be a key player in driving excellence in Customer Service for Lucky White Goods.

Your responsibilities will include, but are not limited to:

• Plan, administer and review customer services and after-sales services, and maintain sound customer relations.
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within a call centre.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer services.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.

This role is suited to someone with at least three years of relevant experience in service and sales in the electronics industry and the following qualities and skills:

• Excellent communication, management and customer service skills.
• Demonstrated ability to work autonomously and in a team.
• Good computer skills: three year of customer service experience is essential.
• Outgoing personality.
• Strong organisational and self-motivation skills.

A rewarding salary package of between $75,000 and $85,000 per annum plus superannuation. Plus you will have the opportunity to share in company profits after one year of employment.

All candidates must have the right to work in Australia and hold a valid working visa.

Job Type: Full-time

Salary: $75,000.00 – $85,000.00 per year

Schedule: 8 hour shift