Overseas Customer Service Consultant - Urgent Hiring

We are searching for an enthusiastic Overseas Customer Service Consultant to join our high calibre team at Medibank Private Limited in Docklands 3008, VIC.
Growing your career as a Full Time Overseas Customer Service Consultant is an awesome opportunity to develop useful skills.
If you are strong in decision-making, teamwork and have the right mindset for the job, then apply for the position of Overseas Customer Service Consultant at Medibank Private Limited today!

Will you actively create a healthier future for tomorrow?

 

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

 

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

 

The Opportunity 

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. 

 

You will be working at the University of Newcastle (Callaghan & Newcastle campuses) as a member of the Overseas service team which, is a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance. 

 

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank. 

Key responsibilities will include: 

Providing a quality  service for our valued customers 

Service an end to end solution for the Overseas Student customers;

Being a positive contributor of the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience 

 

About You 

We are looking for empathetic and motivated people who are great at communicating face to face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and team around you to do the best job they can. 

Additional skills and experience: 

Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory) 

Self- starter; a drive to pursue own learning and development outcomes and results; and 

Can remain calm and professional while dealing with at time challenging situations. 

 

What We Offer 

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. 

 

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health. 

For a career option that will suit you better, click to apply. 

 

 

A career with us

 

We pride ourselves on an inclusive and collaborative environment. We’re also committed to supporting better accessibility for our customers and our people . If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments. Virtual interviews are always on offer and will not adversely impact your application.

 

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

 

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here .

 

To start small and impact bigger.

Benefits of working as a Overseas Customer Service Consultant in Docklands 3008, VIC:

● Company offers great benefits
● Opportunities to grow
● Attractive package