Regional Service Manager

Drive Your Career Forward with GWM Australia!

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so, we have an exciting opportunity for you!

About GWM Australia:

GWM Australia is the powerhouse behind the renowned Chinese automaker's local presence.

This role is located in our HOMEBUSH Office, New South Wales.

We specialize in importing, distributing, and marketing a diverse range of vehicles , including petrol, hybrid, and cutting-edge electric models. Our lineup features the popular Haval SUVs, the robust Cannon Ute, the rugged Tank 4x4 SUV, and the innovative Ora EV.

With a commitment to excellence and customer satisfaction , GWM Australia is transforming the automotive landscape by offering high-quality vehicles tailored to the evolving needs of Australian consumers.

Why Join Us?

GWM is quickly becoming one of the leading automotive brands in Australia and New Zealand . With ambitious plans to introduce even more groundbreaking products, there’s no better time to join our team and accelerate your career to new heights!

What We Offer:

• A healthy work/life balance with work-from-home options

• A purpose-driven culture that thrives on energy and collaboration

• Prioritization of well-being with dedicated mental health days

• Ample opportunities for career advancement

• Access to 24/7 counselling services for both you and your family

About the Role:

The primary function of the Regional Service Manager is to support the dealer network with technical guidance.

The Regional Service Manager will also carry out technical investigations in conjunction with Head Office to rectify field technical and quality concerns.

Key Responsibilities:

• Provide Technical guidance/advice to the Dealer network via telephone, email, and technical portal
• Distribution of technical bulletins and recall information to the dealer networkCarry out dealer field service visits (assist dealers with vehicle diagnosis and repairs). Communicating with customers on the repair of their vehicle
• Perform dealer technical training on dealer field visits. Recording dealer training by dealer and dealer technician
• New dealership appointment technical training. Making sure the dealers have the correct special tool to completed vehicle repairs
• Dealer warranty spot audit. Making sure the dealers warranty process is operating correctly
• Technical investigation-QC reporting to HO Factory
• Introduce / manage a dealer Forman's meeting (focusing on dealer quality service /repairs, technical training programs, technical guidance/advice)
• Dealer quality service /repair audit. Making sure dealers are providing best practice technical Right First Time (RFT) vehicle service and repairs
• Any other duties as reasonably requested by Management
• CSI – dealer improvement process reviews
• Verification that dealers are adhering to the EV Australian Standards
• Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.

Skills and Experience:

• Automotive technical experience essential

• Excellent knowledge of current automotive technology

• Previous experience working independently within a fast-paced environment

• Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders

• Exceptional verbal and written skills

• Passion to identify and drive continuous process improvements

Join Our Rapidly Growing Team

Become a vital part of a dynamic team representing one of Australia’s fastest-growing automotive brands!

If you’re ready to embark on a rewarding journey with us, apply now and seize the opportunity to shape the future of the automotive industry in Australia!