Remote Account Support Specialist

Job Description:

Harvey Norman is seeking a Remote Account Support Specialist to join our team in Adelaide, South Australia. This is a full-time, entry-level position ideal for individuals with at least 1 year of experience in a related field. As a Remote Account Support Specialist, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met efficiently and effectively.

Responsibilities: 1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner. 2. Assist clients with any account-related issues, including billing, account setup, and troubleshooting. 3. Collaborate with internal teams to address customer concerns and provide solutions. 4. Handle escalated customer issues with empathy and professionalism. 5. Conduct regular account reviews to identify opportunities for improvement and growth. 6. Assist in strategic planning and analysis to optimize customer satisfaction and retention. 7. Stay up-to-date on industry trends and best practices to enhance customer support processes.

Requirements: 1. Strong communication skills and the ability to build rapport with clients. 2. Hardworking and resilient attitude, able to handle challenging situations with grace. 3. Strategic planning and analysis skills to improve customer support processes. 4. Excellent organizational skills and attention to detail. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office Suite and customer relationship management software. 7. Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits: - Company transportation for eligible employees - Disability insurance coverage - Travel and spending expenses covered for work-related travel

Working Environment: At Harvey Norman, we provide a flexible work environment that values adaptability and efficiency. Our team is dedicated to delivering exceptional customer support and working collaboratively to achieve our goals.

Equal Opportunity Statement: Harvey Norman is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from candidates of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.