Billing Admin

Join us at altogether group in a fun, collaborative and close-knit team of Billing gurus.

The Billing Admin is responsible for calculating & issuing utility invoices for utility customers across QLD and NSW, with a focus on resolving customer Billing queries and investigations. You will be responsible for billing accuracy and timeliness.

What will you do and bring into the role?

• Resolving customer complaints, queries by investigating and responding to customer tickets.

• Respond and effectively resolve internal enquiries and complaints relating to billing.

• Ability to identify and implement opportunities for improvement.

• Manage the end-to-end customer utility billing process of your portfolio of communities.

• Always provide a high level of customer care with a professional approach.

• Liaise with key stakeholders to ensure meter data accuracy.

• Knowledge of or ability to quickly learn billing processes and procedures, work practices and policies in particular relating to the National Energy Industry.

• Knowledge of utility energy codes and regulations & experience in a utility billing environment would be highly regarded,

• Demonstrated ability in reporting, planning, forecasting, investigations, and analysis.

• Intermediate Excel skills

• Initiative & ability to think outside the box.

Why join us at Altogether/Benefits

• Work life balance - 37.5 hours per week, no weekend work or evening work

• Flexible working arrangements – Hybrid of working from home and office once probationary period is completed successfully.

• A growing organisation which brings lots of personal growth opportunities

• Family & Wellbeing initiatives e.g., Access EAP program

• Free snacks such as fruits and biscuits in the office

About Us

Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers in the next five years.

Our people drive our mission of creating next generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.

You can learn more about Altogether Group by visiting

Interested? Apply Now!

All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.

Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.