Remote Call Center Assistant

Job Description:

Pacific Life is seeking a Remote Call Center Assistant to join our team in Brisbane, Queensland, AU. This full-time position is at the Associate level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Handle incoming calls from customers and provide excellent customer service. 2. Assist customers with inquiries, product information, and issue resolution. 3. Maintain accurate records of customer interactions in the company database. 4. Follow up with customers to ensure satisfaction and resolve any outstanding issues. 5. Collaborate with team members and other departments to facilitate customer requests. 6. Meet or exceed performance metrics for call volume, quality, and customer satisfaction. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Independent and dedicated individual who can work effectively in a remote environment. 2. Strong negotiation skills and problem-solving abilities. 3. Excellent communication skills, both verbal and written. 4. Proficient in using CRM software and other customer service tools. 5. Ability to multitask and prioritize tasks effectively. 6. Experience working in a call center or customer service role. 7. High school diploma or equivalent required; additional education is a plus. 8. Must have a reliable internet connection and home office setup.

Benefits: 1. Free accommodation for remote workers. 2. Disability insurance coverage. 3. Profit sharing opportunities. 4. Competitive salary and growth potential within the company.

Working Environment: At Pacific Life, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: Interested candidates must submit their applications by June 22, 2024. Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.