Call Center Associate

Job Description:

Air Products & Chemicals is seeking a dedicated and energetic Call Center Associate to join our team in Perth, Western Australia. As a full-time Associate Level position, with at least 2 years of relevant experience, you will be responsible for providing exceptional customer service through phone interactions with clients.

Responsibilities: 1. Handle a high volume of inbound and outbound calls in a professional and efficient manner. 2. Respond to customer inquiries, resolve issues, and provide product information. 3. Process orders, returns, and exchanges accurately and in a timely manner. 4. Collaborate with other departments to ensure customer satisfaction. 5. Use decision-making skills to determine the best course of action for each customer interaction. 6. Maintain a positive and cooperative attitude while working in a team environment. 7. Meet and exceed individual and team performance goals.

Requirements: 1. 2+ years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making abilities and problem-solving skills. 4. Ability to work efficiently under pressure and in a fast-paced environment. 5. Strong cooperation skills and ability to work effectively as part of a team. 6. Must be dedicated to providing excellent customer service. 7. Energetic personality with a positive attitude.

Benefits: - Joining Bonus - Paid Time Off (PTO) - Visa sponsorship for eligible candidates

Working Environment: At Air Products & Chemicals, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive atmosphere where every team member feels valued and supported.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Air Products & Chemicals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.