Remote Call Center Officer

Job Description:

We are looking for a Remote Call Center Officer to join our team at Hilton Worldwide Holdings in Perth, Western Australia. As a Remote Call Center Officer, you will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and promoting Hilton's products and services. This role is vital in ensuring our customers have a positive experience when interacting with our brand.

Responsibilities: 1. Answering incoming calls from customers and providing accurate information about Hilton's products and services. 2. Making outbound calls to follow up with customers on reservations, feedback, and promotions. 3. Resolving customer complaints and issues in a timely and professional manner. 4. Promoting hotel packages, loyalty programs, and special offers to customers. 5. Documenting all interactions with customers in the CRM system. 6. Meeting daily call volume and quality metrics set by the team lead. 7. Collaborating with team members to improve processes and customer satisfaction. 8. Staying informed about Hilton's latest offerings and promotions.

Requirements: 1. 2 years of experience in a call center or customer service role. 2. Excellent communication skills and a pleasant phone manner. 3. Ability to work independently and as part of a team. 4. Reliable and confident personality traits. 5. Strong presentation and people management skills. 6. Proficiency in using CRM systems and Microsoft Office. 7. Availability to work full-time hours in a remote setting. 8. Associate-level seniority with a proven track record of meeting performance goals.

Benefits: - Relocation allowance for eligible candidates. - Life insurance and disability insurance coverage. - Opportunities to grow within the company and develop new skills. - Access to industry-leading training and development programs.

Working Environment: Join a dynamic team that leads the industry through cutting-edge ideas and solutions. Our remote call center officers play a crucial role in delivering exceptional customer service while promoting Hilton's values of hospitality and excellence.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified candidates, regardless of race, gender, age, disability, or sexual orientation. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-13

If you meet the requirements and are looking for a challenging and rewarding career in customer service, apply now to join our team at Hilton Worldwide Holdings as a Remote Call Center Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.