Call Center Officer

Job Description:

We are seeking a Call Center Officer to join our dynamic team at Dover in Sydney, New South Wales. As an Associate Level position, the ideal candidate will have at least 3 years of relevant experience in a call center or customer service role. The role requires someone who is resilient and energetic, with strong attention to detail and analytical skills.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding products and services 2. Provide excellent customer service by resolving issues and answering inquiries in a timely and professional manner 3. Document all interactions accurately in the CRM system 4. Identify opportunities to upsell products or services to customers 5. Collaborate with team members to improve processes and achieve team goals 6. Adhere to company policies and procedures at all times

Requirements: 1. Minimum of 3 years of experience in a call center or customer service role 2. Excellent communication skills, both verbal and written 3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously 4. Strong problem-solving skills and the ability to think analytically 5. Proficiency in using CRM systems and Microsoft Office suite 6. Resilient attitude and able to remain calm under pressure 7. Energetic and proactive approach to work

Benefits: 1. Travel opportunities for top-performing employees 2. Employee discounts on company products and services 3. Relocation allowance for eligible candidates 4. A flexible working environment that fosters creativity and innovation 5. Opportunities for career growth and development within the company

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 22, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in a dynamic call center environment, we encourage you to apply for the Call Center Officer position at Dover in Sydney, New South Wales.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.