Call Center Officer - Work from home

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Officer for Quanta Services. This position offers the opportunity to work from home, providing essential support to our clients in Perth, Western Australia. As an Entry Level position, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in the customer service industry.

Responsibilities: 1. Handle inbound and outbound calls from customers with professionalism and efficiency. 2. Provide accurate and timely information to customers regarding our products and services. 3. Resolve customer inquiries and complaints in a positive and empathetic manner. 4. Update customer records and enter data accurately into the system. 5. Collaborate with team members to improve overall customer satisfaction and service levels. 6. Meet and exceed performance targets and quality standards set by the company.

Requirements: 1. Driven and resilient personality traits to thrive in a fast-paced and challenging environment. 2. Strong adaptability skills to handle various customer situations and requests. 3. Excellent presentation skills to communicate effectively over the phone. 4. Ability to work full-time hours and adhere to a flexible schedule as needed. 5. Must have a reliable internet connection and home office setup to support remote work.

Benefits: 1. Travel and spending expenses covered for work-related activities. 2. Relocation allowance available for eligible candidates. 3. Company transportation options for team members located in Perth, Western Australia. 4. Opportunities for career advancement and growth within the company. 5. A supportive and merit-based working environment that recognizes and rewards hard work and dedication.

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other protected status.

Deadline to apply: July 1, 2024

If you are a motivated individual looking to start your career in the customer service industry and possess the necessary traits and skills for this role, we encourage you to apply and join our team at Quanta Services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.