Remote Call Center Representative

Job Description: NRG Energy is seeking a passionate and dedicated Remote Call Center Representative to join our team in Brisbane, Queensland, AU. This is an entry-level position with no prior experience required, making it an ideal opportunity for individuals looking to start their career in customer service. As a Remote Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone, addressing any inquiries or issues they may have in a professional and timely manner.

Responsibilities: - Handle incoming calls from customers with professionalism and empathy - Provide accurate information and assistance to resolve customer inquiries and complaints - Navigate computer systems to access and input customer information - Follow call center scripts and protocols to ensure consistent communication - Escalate complex issues to the appropriate department for resolution - Meet or exceed established performance metrics for call resolution and customer satisfaction - Collaborate with team members to improve overall call center performance - Maintain a positive attitude and customer-centric approach at all times

Requirements: - Passionate about providing exceptional customer service - Dedicated to meeting and exceeding customer expectations - Strong attention to detail and ability to follow processes accurately - Excellent research skills to quickly find information and solutions - Comfortable working in a fast-paced call center environment - Strong communication skills and ability to actively listen to customers - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Medical coverage - Vision insurance - Remote work flexibility

Working Environment: At NRG Energy, we leverage data to inform decisions and drive strategic initiatives. Our call center representatives play a crucial role in supporting our customers and contributing to the success of our organization.

Deadline to Apply: Interested candidates should apply by May 13, 2024.

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.