Call Center Representative

Job Description:

Jabil Circuit is seeking a reliable and independent Call Center Representative to join our team in Melbourne, Victoria. As a member of our call center team, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service.

Responsibilities: - Manage a high volume of inbound and outbound calls in a timely manner - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid, and complete information to customers - Use critical thinking skills and innovation to problem-solve and resolve customer issues - Build sustainable relationships and engage customers effectively - Keep records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Adapt quickly to changes in procedures, technology, and products - Collaborate with team members and other departments to ensure customer satisfaction

Requirements: - Bachelor’s degree preferred - Minimum 4 years of experience in a call center or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and in a team environment - High level of adaptability and innovation - Proficiency in Microsoft Office Suite - Knowledge of CRM systems is a plus

Benefits: - Dental insurance - Gym membership - Paid Time Off (PTO)

Working Environment: At Jabil Circuit, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our workforce and are committed to creating a supportive and inclusive environment for all employees.

Equal Opportunity Statement: Jabil Circuit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in joining our team as a Call Center Representative, please apply by the deadline of May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.