Call Center Specialist

Job Description:

CMS Energy is seeking a Call Center Specialist to join our team in Melbourne, Victoria, AU. As an Associate Level position, the Call Center Specialist will play a key role in providing exceptional customer service to our clients.

Responsibilities: - Handling incoming and outgoing calls with customers in a professional and friendly manner - Providing accurate information and assistance to customers regarding products and services - Resolving customer complaints and issues in a timely and efficient manner - Maintaining customer records and updating information in the database - Collaborating with other departments to escalate and resolve complex customer inquiries - Adhering to company policies and procedures at all times - Meeting individual and team targets for call volume and customer satisfaction

Requirements: - A minimum of 3 years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Ability to remain calm and composed under pressure - Strong problem-solving skills and attention to detail - Resilient and confident attitude - Persuasion and adaptability skills - Experience with CRM software is a plus

Benefits: - Paid overtime for exceeding targets - Joining bonus for successful candidates - Relocation allowance for candidates relocating for the role

Working Environment: At CMS Energy, we believe in aligning work with a greater purpose. As a Call Center Specialist, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers' lives.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and we welcome diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will be considered for employment.

Deadline to apply: June 20, 2024

Join us at CMS Energy and be a part of a dynamic team dedicated to customer satisfaction and excellence in service delivery. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.