Call Center Specialist - Work from home

Job Description:

Cognizant Technology Solutions is seeking a remote Call Center Specialist to join our team in Canberra, Australian Capital Territory. As a full-time Associate Level employee, you will be responsible for providing exceptional customer service through phone interactions. This position requires a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Handle inbound and outbound customer calls with professionalism and efficiency - Resolve customer inquiries and issues in a timely manner - Identify and escalate priority issues to management - Document all customer interactions accurately in the company database - Meet and exceed performance metrics and service level agreements - Collaborate with team members to improve overall customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - Excellent verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Adaptable and resilient personality traits - Persuasion and teamwork skills - Proficient in Microsoft Office applications - High school diploma or equivalent required; college degree preferred

Benefits: - Profit sharing opportunities - Travel opportunities for training and team building events - Company-provided equipment for remote work

Working Environment: At Cognizant Technology Solutions, we strive to cultivate leaders who foster inclusivity and mentorship. Our remote team members are valued contributors to our success, and we provide a supportive and collaborative work environment where everyone's voice is heard.

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-13

If you have the required experience and skills to excel in this role as a Call Center Specialist, we encourage you to apply and join our dynamic and talented team at Cognizant Technology Solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.