Chat Support Assistant - Work from home

Job Description:

As a Chat Support Assistant at Cisco Systems, you will be responsible for providing exceptional customer service and technical support through chat communication channels. This position is a full-time remote role based in Adelaide, South Australia. The ideal candidate will have at least 2 years of experience in customer service or technical support roles and possess strong communication skills.

Responsibilities: 1. Respond to customer inquiries and provide assistance through chat support channels. 2. Troubleshoot technical issues and provide solutions to customers in a timely manner. 3. Document and track customer interactions and issue resolutions in the system. 4. Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. 5. Stay updated on product knowledge and company policies to better assist customers. 6. Identify opportunities for process improvement and provide feedback to the team. 7. Maintain a positive and professional attitude in all customer interactions. 8. Meet performance metrics and goals set by the company.

Requirements: 1. 2 years of experience in customer service or technical support roles. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and in a team environment. 5. Motivated and adaptable personality traits. 6. Soft skills in adaptability and analysis. 7. Proficiency in using chat support tools and customer service software. 8. High school diploma or equivalent required.

Benefits: 1. Company equipment provided for remote work. 2. Joining bonus for new hires. 3. Gym membership or wellness benefits. 4. Competitive salary and benefits package.

Working Environment: At Cisco Systems, we prioritize understanding and empathy in all interactions with customers. We believe in fostering a supportive and inclusive work environment where each team member can thrive and succeed.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: Cisco Systems is an equal opportunity employer and welcomes diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.