Remote Client Relations Assistant

Xcel Energy is seeking a dynamic and adaptable Remote Client Relations Assistant to join our team in Canberra, Australian Capital Territory. This is an entry-level position with no years of experience required, making it a great opportunity for individuals looking to start their career in client relations.

Responsibilities: 1. Provide excellent customer service to clients via phone, email, and video conferencing. 2. Assist clients with inquiries, issue resolution, and account management. 3. Coordinate with internal teams to ensure client needs are met in a timely and efficient manner. 4. Conduct market research and analysis to identify potential new clients and industry trends. 5. Collaborate with the sales team to develop strategies for client acquisition and retention. 6. Manage client databases and update client records as needed. 7. Assist in the preparation of client proposals, contracts, and presentations. 8. Support the client relations manager in various administrative tasks as required.

Requirements: 1. Bachelor's degree in business, communications, or a related field. 2. Strong communication and negotiation skills. 3. Excellent analytical and problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office suite and CRM software. 6. Adaptable and dedicated work ethic.

Personality Traits: 1. Adaptable - ability to thrive in a fast-paced and changing environment. 2. Dedicated - committed to providing exceptional service to clients.

Soft Skills: 1. Negotiation - ability to reach mutually beneficial agreements with clients. 2. Analysis - adept at examining data and making informed decisions.

Benefits: - Parental leave for new parents. - Paid Time Off (PTO) for vacation and personal days. - Medical coverage for health and wellness needs.

Working Environment: At Xcel Energy, we encourage calculated risk-taking to drive innovation and progress. Our team is collaborative, supportive, and focused on delivering the best possible service to our clients.

Deadline to Apply: Interested candidates should submit their application by May 13, 2024.

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.