Remote Client Relations Representative

Job Description:

We are seeking a Remote Client Relations Representative to join our dynamic team at A-Mark Precious Metals in Brisbane, Queensland, AU. As a full-time Associate Level team member, you will be responsible for providing exceptional customer service to our clients while building and maintaining strong relationships. This role requires a minimum of 2 years of experience in client relations and a proactive attitude to succeed in a remote working environment.

Responsibilities: 1. Communicate with clients via phone, email, and online chat to address inquiries and resolve any issues in a timely and professional manner. 2. Manage client accounts, including processing orders, tracking shipments, and updating client information in the database. 3. Proactively reach out to clients to provide updates on their orders and promote new products or services. 4. Collaborate with internal departments to ensure client needs are met and issues are resolved efficiently. 5. Maintain a high level of accuracy and attention to detail when updating client records and processing transactions. 6. Meet and exceed monthly sales targets to contribute to the overall growth of the business. 7. Uphold company policies and procedures while providing the highest level of customer service.

Requirements: 1. Minimum of 2 years of experience in client relations or a related field. 2. Resilient and hardworking attitude with a commitment to providing exceptional customer service. 3. Strong attention to detail and excellent time management skills. 4. Ability to work independently in a remote environment while meeting deadlines and targets. 5. Excellent communication skills, both written and verbal. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Benefits: 1. Vision insurance to support your health and well-being. 2. Paid overtime opportunities to recognize your hard work and dedication. 3. Company-provided equipment to ensure you have the tools you need to succeed in a remote work environment.

Working Environment: At A-Mark Precious Metals, we believe in injecting a sense of joy and vibrancy into our work environment. We foster a culture of collaboration, respect, and professional growth. Our team members are valued and supported as they work towards achieving their goals.

Equal Opportunity Statement: A-Mark Precious Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or sexual orientation. We believe in creating a diverse and inclusive workforce where all individuals are respected and valued for their unique perspectives and contributions.

Deadline to Apply: May 22, 2024

If you meet the requirements and are ready to take on the challenge of being a Remote Client Relations Representative at A-Mark Precious Metals, we encourage you to submit your application before the deadline. Join our team and make a positive impact on our clients and the company as a whole.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.