Client Service Manager

Job Description:

Emerson Electric is seeking a passionate and driven Client Service Manager to join our team in Sydney, New South Wales, AU. As a Client Service Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth.

Responsibilities: - Develop and implement client service strategies to meet and exceed business objectives - Serve as the main point of contact for client inquiries, concerns, and escalations - Collaborate with internal teams to ensure timely and accurate delivery of products and services - Identify opportunities for upselling and cross-selling to maximize client value - Conduct regular client meetings and presentations to update on progress and opportunities - Analyze client feedback and market trends to make data-driven decisions - Manage client contracts and agreements, ensuring compliance and renewals - Act as a mentor and leader to junior client service team members

Requirements: - Bachelor's degree in business, marketing, or related field - 8+ years of experience in client service or account management - Strong presentation and communication skills - High emotional intelligence and ability to build rapport with clients - Proven track record of meeting and exceeding sales targets - Ability to work in a fast-paced environment and manage multiple priorities - Experience with CRM software and Microsoft Office suite - Ability to travel as needed for client meetings and events

Benefits: - Disability insurance - Vision insurance - Remote work flexibility

Working Environment: At Emerson Electric, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to creating a positive and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and is committed to ensuring a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.