Client Support Associate - Work from home

Job Description:

Aetna, a leading healthcare company, is seeking a Client Support Associate to join our team in Sydney, New South Wales, AU. This is a full-time, work-from-home position with the opportunity for remote work flexibility.

Responsibilities: - Provide excellent customer service and support to clients through various communication channels such as phone, email, and chat - Assist clients with inquiries, issues, and concerns in a timely and professional manner - Build and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with internal teams to resolve client issues and improve overall customer experience - Identify opportunities for upselling or cross-selling products or services to clients - Meet and exceed key performance indicators (KPIs) and service level agreements (SLAs)

Requirements: - Minimum of 2 years of experience in customer service or support role - Independent and passionate individual who is self-motivated and able to work effectively in a remote environment - Strong persuasion and leadership skills to influence and guide clients towards solutions - Excellent communication skills, both written and verbal - Ability to multitask, prioritize, and manage time effectively - Proficiency in using customer relationship management (CRM) software and other relevant technology tools - Bachelor's degree in business, marketing, or related field is preferred but not required

Benefits: - Remote work flexibility with the opportunity to work from home - Travel and spending expenses covered by the company for business-related activities - Company-provided equipment to support your work-from-home setup - Opportunities for career growth and advancement within the company - Competitive salary and benefits package

Working Environment: At Aetna, we value building strong connections with our colleagues and treat each other like an extended family. You will have the opportunity to collaborate with a diverse team of professionals who are dedicated to making a positive impact on the healthcare industry.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.