Remote Client Support Manager

As a Remote Client Support Manager at Cisco Systems in Melbourne, Victoria, AU, you will be responsible for managing and supporting a portfolio of remote clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This role is ideal for a driven and energetic individual with at least 5 years of experience in a client-facing role.

Responsibilities: - Build and maintain strong relationships with remote clients, acting as a primary point of contact for all their support needs. - Provide technical support and troubleshooting assistance to remote clients, escalating issues as needed. - Develop and implement client support strategies to improve satisfaction and retention. - Collaborate with cross-functional teams to ensure client needs are met and issues are resolved promptly. - Analyze client feedback and data to identify trends and opportunities for improvement. - Prepare and deliver reports on client support metrics and performance.

Requirements: - Bachelor's degree in a related field. - 5+ years of experience in a client-facing role. - Strong problem-solving and critical thinking skills. - Excellent communication and interpersonal skills. - Proven track record of managing and supporting remote clients. - Experience with CRM systems and support tools.

Personality traits: - Driven - Energetic

Soft skills: - Problem-solving - Critical thinking

Benefits: - Remote work flexibility - Travel & spending expenses - Visa sponsorship

Working environment: At Cisco Systems, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: Cisco Systems is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.