Remote Client Support Officer

Job Description: Aflac is looking for a dedicated Remote Client Support Officer to join our team in Canberra, Australian Capital Territory. As a Remote Client Support Officer, you will be responsible for providing exceptional customer service and support to our clients remotely. This role is crucial in ensuring that our clients receive the assistance they need in a timely and professional manner.

Responsibilities: 1. Responding to client inquiries and concerns via phone, email, and chat in a timely and professional manner. 2. Providing information about our products and services to clients and potential clients. 3. Assisting clients with account management, including updating information and processing payments. 4. Handling client complaints and issues effectively, working to find solutions that satisfy both the client and the company. 5. Collaborating with other team members to ensure a seamless client experience. 6. Maintaining accurate records of client interactions and transactions.

Requirements: 1. 2 years of experience in a customer service or client support role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving skills and the ability to think critically. 4. Ability to work independently and manage time effectively. 5. Reliable and energetic personality traits. 6. Soft skills in critical thinking and presentation. Benefits: - Joining Bonus - Free accommodation - Training and professional development opportunities

Working Environment: At Aflac, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their roles and contribute innovative ideas to the company.

Equal Opportunity Statement: Aflac is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workforce where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.