Client Support Representative - Work from home

Essendant is looking for a dedicated and resilient Client Support Representative to join our team in Perth, Western Australia. This is a full-time, entry-level position that allows you to work from the comfort of your own home. We are seeking individuals with a strong work ethic and a passion for providing exceptional customer service.

As a Client Support Representative, your responsibilities will include:

- Handling inbound customer inquiries via phone, email, and chat - Providing accurate and timely information to clients regarding products, services, and orders - Resolving customer complaints and issues in a professional and efficient manner - Updating customer accounts and maintaining accurate records of interactions - Collaborating with other team members to ensure customer satisfaction - Participating in training and professional development opportunities to enhance your skills and knowledge

To be successful in this role, you must possess the following requirements:

- Excellent communication skills and a friendly demeanor - Strong decision-making and problem-solving abilities - Effective time management and planning skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

In addition to the above requirements, the ideal candidate will exhibit the following personality traits:

- Dedication to providing top-notch customer service - Resilience in the face of challenging situations

As part of Essendant's commitment to employee well-being, we offer a range of benefits including visa sponsorship, paid overtime, and free food. We also prioritize employee health and wellness through various initiatives designed to promote a positive work-life balance.

If you are a motivated individual with a passion for customer support, we encourage you to apply for this position by the deadline of May 8, 2024. Essendant is an equal opportunity employer and welcomes applications from all qualified candidates.

Join our team and make a difference in the lives of our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.