Contact Center Assistant

American Family Insurance Group is seeking a Contact Center Assistant to join our team in Melbourne, Victoria, AU. As an Associate Level position, we are looking for a candidate with at least 3 years of experience in a similar role. The ideal candidate will be resilient, energetic, possess strong strategic planning skills, and demonstrate adaptability in a fast-paced environment.

Responsibilities: 1. Handle incoming calls and emails from customers regarding insurance policies, claims, and general inquiries. 2. Provide excellent customer service by answering questions, resolving issues, and providing information in a professional manner. 3. Assist customers with policy changes, billing inquiries, and other account-related tasks. 4. Work closely with the contact center team to meet service level agreements and exceed customer expectations. 5. Maintain accurate records of customer interactions and update customer information in the database. 6. Collaborate with other departments to escalate complex customer issues and provide solutions in a timely manner.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and the ability to multitask. 3. Proficiency in computer skills and experience with CRM software preferred. 4. Ability to work in a fast-paced environment and handle high call volumes. 5. Resilient and energetic personality with a positive attitude. 6. Strong strategic planning skills and the ability to adapt to changing situations. 7. Visa sponsorship available for the right candidate.

Benefits: - Paid sick leave - Free food - Visa sponsorship - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.