Contact Center Manager

Job Description:

AGCO is seeking a dynamic and experienced Contact Center Manager to join our team in Adelaide, South Australia. As a mid-to-senior level professional with at least 6 years of experience in a similar role, you will be responsible for overseeing all aspects of our contact center operations.

Responsibilities: - Lead and manage a team of contact center agents, ensuring high levels of productivity and customer satisfaction - Develop and implement strategies to improve the efficiency and effectiveness of the contact center operations - Monitor and analyze key performance metrics to drive continuous improvement - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure seamless integration of contact center processes with overall company objectives - Develop and implement training programs to enhance the skills and performance of contact center staff - Stay updated on industry best practices and trends to maintain a competitive edge

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a contact center management role - Strong leadership and communication skills - Confident and resilient personality traits - Excellent planning and adaptability skills - Ability to work under pressure and meet tight deadlines - Experience working in a fast-paced and dynamic environment

Benefits: - Free food provided during working hours - Company transportation for eligible employees - Medical coverage for you and your dependents

Working Environment: At AGCO, we value diversity and collaboration, transcending borders to promote a global mindset. You will have the opportunity to work with a talented and diverse team in a supportive and inclusive work environment.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: AGCO is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.