Contact Center Representative

Job Description: Community Health Systems is seeking a Contact Center Representative to join our team in Adelaide, South Australia. This entry-level position is perfect for someone who is adaptable, driven, and looking to develop their career in the healthcare industry.

Responsibilities: - Handle incoming calls from patients and healthcare providers, addressing their inquiries and providing assistance as needed - Schedule appointments for patients and coordinate with healthcare facilities to ensure smooth processes - Maintain accurate and up-to-date patient records in the system - Provide guidance on medical services and insurance coverage options - Collaborate with other departments to ensure efficient communication and resolution of issues - Meet and exceed customer service standards and goals - Assist with administrative tasks as needed

Requirements: - 1 year of experience in customer service or a related field preferred - Strong communication skills and ability to interact effectively with a diverse range of individuals - Ability to analyze information and make sound decisions independently - Proficiency in using computer systems and databases - High school diploma or equivalent required - Knowledge of medical terminology is a plus

Personality Traits: - Adaptable: Able to thrive in a fast-paced and ever-changing environment - Driven: Motivated to succeed and continuously improve

Soft Skills: - Analytical: Ability to interpret complex information and make data-driven decisions - Decision-making: Capable of making timely and effective choices to solve problems

Benefits: - Training & professional development opportunities to enhance skills and knowledge - Medical coverage to support your health and well-being - Employee discounts on healthcare services and products

Working Environment: At Community Health Systems, we provide a flexible environment that adapts to change with speed and efficiency. We value diversity and inclusion, and promote a collaborative and supportive culture where employees can thrive and grow.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Community Health Systems is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. We value diversity and inclusivity, and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.