Contact Center Specialist

Job description:

Transurban Group is seeking a Contact Center Specialist to join our team in Adelaide, South Australia. As an entry-level role, no prior experience is required, making this an excellent opportunity for individuals looking to begin a career in customer service. The ideal candidate will be driven and dedicated, with strong emotional intelligence and critical thinking skills.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, complaints, and feedback - Assist customers with account inquiries, payment processing, and general support - Provide exceptional customer service by actively listening to customers and finding solutions to their needs - Collaborate with team members to ensure a seamless customer experience - Document all customer interactions accurately in the company's CRM system - Adhere to company policies and procedures at all times - Meet or exceed performance goals and metrics set by the contact center manager

Requirements: - High school diploma or equivalent - Strong verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Basic computer skills and proficiency in Microsoft Office - Availability to work flexible hours, including evenings and weekends - A positive attitude and a willingness to learn and grow in a dynamic work environment

Benefits: - Employee discounts on company products and services - Remote work flexibility - Medical coverage for employees and their families - Opportunity to collaborate with colleagues worldwide, fostering a global village mentality

Equal opportunity statement: Transurban Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: May 13, 2024

If you are a motivated individual looking to kickstart your career in customer service, apply now to join our team at Transurban Group in Adelaide, South Australia!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.