Customer Account Manager

• Salary + annual bonus and performance review 
• CBD office, close to public transport | hybrid working 40% in the office 
• Melb based

Delivering good energy starts from within

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

About the role:
As an Enterprise Partner Customer Account Manager at Origin Zero, you'll be at the forefront of managing relationships with our largest customers. Your responsibilities will include providing exceptional customer service, overseeing account administration, and ensuring compliance with contractual obligations. Join us to make a real impact and foster a culture of continuous improvement within Origin Zero.

Why this role matters?

• Directly impact customer satisfaction and loyalty for our largest clients.
• Ensure operational excellence, contributing to the overall success of Origin Zero.
• Play a strategic role in shaping service delivery and customer satisfaction.
• Safeguard Origin's reputation by ensuring contractual compliance and meeting KPIs.
• Maximize customer satisfaction and revenue by identifying value creation opportunities.

What will you bring?

• Experience in the energy industry working with Commercial & Industrial Customers
• Showcase advanced Excel skills, including macro development and data validation.
• Demonstrate proficiency in customer-related systems, including Gentrack and Salesforce.
• Exhibit strong strategic thinking skills, influencing key stakeholders and driving positive change.
• Embrace a collaborative team-oriented approach

So, Why join us?

• Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
• Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
• Competitive salary + annual performance bonus + performance based reviews
• Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
• Free and confidential counselling for employees and family members.
• A great high energy team, that encourages interesting, rewarding, and engaging work!

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 

 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

To learn more about who we are, and what we do, visit our website:  

You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing).

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.