Remote Customer Care Assistant

Job Description:

CBRE Group is seeking a Remote Customer Care Assistant to join our team in Canberra, Australian Capital Territory. As a key member of our customer care team, you will be responsible for providing excellent service and support to our clients in a remote setting.

Responsibilities: 1. Answering customer inquiries via phone, email, and chat in a timely and professional manner. 2. Providing information about products and services, and assisting customers with placing orders. 3. Resolving customer complaints and issues efficiently and effectively. 4. Maintaining accurate records of all customer interactions and transactions. 5. Collaborating with other team members to ensure a seamless customer experience. 6. Conducting research to find solutions to customer inquiries and problems. 7. Adhering to company policies and procedures at all times. 8. Providing feedback to management on customer trends and issues.

Requirements: 1. Bachelor's degree or equivalent experience. 2. At least 3 years of experience in customer service or a related field. 3. Excellent communication skills, both written and verbal. 4. Strong research skills and ability to find solutions independently. 5. Resourceful and adaptable to changing circumstances. 6. Ability to work effectively in a remote setting. 7. Proficient in using customer service software and tools. 8. Experience with CRM systems is a plus.

Benefits: 1. Retirement plan. 2. Paid overtime opportunities. 3. Visa sponsorship for eligible candidates.

Working Environment: At CBRE Group, we believe in cultivating a sense of ownership and responsibility at every level. We encourage our employees to take initiative and contribute to the success of the team. Our remote customer care assistants have the opportunity to work independently while also collaborating with a supportive team.

Equal Opportunity Statement: CBRE Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable laws.

Deadline to Apply: June 22, 2024

If you meet the requirements and are interested in joining our team as a Remote Customer Care Assistant, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.