Customer Care Associate

Job description:

Biogen is seeking a Customer Care Associate to join our team in Canberra, Australian Capital Territory, AU. This is an entry-level, full-time position for individuals with no prior experience.

Responsibilities: - Respond to customer inquiries and provide exceptional customer service via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Identify opportunities for process improvement and contribute to team initiatives

Requirements: - Resilient and energetic individual who thrives in a fast-paced environment - Excellent communication and interpersonal skills - Strong innovation and critical thinking skills - Ability to work well under pressure and handle difficult situations with professionalism - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Parental leave options - Disability insurance coverage

Working environment: At Biogen, we believe in building strong connections and treating colleagues like an extended family. Our inclusive and supportive workplace promotes collaboration and growth for all team members.

Deadline to apply: May 13, 2024

Equal opportunity statement: Biogen is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.