Customer Care Officer - Work from home

Job Description:

We are seeking a dedicated and independent Customer Care Officer to join our team at Public Service Enterprise Group. This is a full-time work from home position based in Adelaide, South Australia. As an Entry Level Customer Care Officer, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address inquiries and resolve issues. 2. Handle customer complaints and provide appropriate solutions in a timely manner. 3. Maintain accurate customer records and update information as needed. 4. Collaborate with other departments to ensure customer satisfaction. 5. Utilize empathy and emotional intelligence to build rapport with customers. 6. Demonstrate adaptability in handling various customer situations. 7. Meet or exceed customer service targets and goals. 8. Participate in ongoing training and development to enhance customer care skills.

Requirements: 1. No prior experience required. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and manage time effectively. 4. Strong problem-solving skills. 5. Adaptability to changing customer needs. 6. Emotional intelligence to navigate sensitive customer interactions. 7. Dedication to providing exceptional customer service. 8. Equal opportunity employer ensuring diversity and inclusivity in the workplace.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Paid Time Off (PTO) for vacations and personal time. 3. Gym membership to promote employee wellness. 4. Opportunity to work from home and align your work with a greater purpose.

Join our team as a Customer Care Officer and contribute to a meaningful mission of serving our customers. Apply now before the deadline on May 31, 2024.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.