Remote Customer Care Representative

We are looking for a dedicated and hardworking Remote Customer Care Representative to join our team at PulteGroup in Melbourne, Victoria, AU. As a leading homebuilder, PulteGroup values environmental responsibility and sustainable practices, and we are seeking individuals who share our commitment to excellence.

Responsibilities: 1. Responding to customer inquiries and resolving issues via phone, email, and chat 2. Providing exceptional customer service to ensure customer satisfaction 3. Managing customer accounts and maintaining accurate records 4. Collaborating with other team members to improve processes and enhance the customer experience 5. Participating in strategic planning to drive business growth 6. Demonstrating leadership in a remote work environment 7. Identifying opportunities for improvement and implementing solutions

Requirements: 1. Minimum of 3 years of experience in customer service or related field 2. Strong communication and interpersonal skills 3. Ability to work independently and as part of a team 4. Proficiency in Microsoft Office and customer relationship management (CRM) software 5. Strategic planning skills and leadership qualities 6. Ability to adapt to a fast-paced and changing work environment 7. Flexible schedule to accommodate remote work

Benefits: 1. Medical coverage for employees and their families 2. Opportunities for travel to other locations 3. Remote work flexibility to balance work and personal life

Equal Opportunity Statement: PulteGroup is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by applicable laws.

If you are a dedicated and hardworking individual with a passion for customer care and a commitment to sustainability, we encourage you to apply for the Remote Customer Care Representative position at PulteGroup before the deadline on June 22, 2024. Join us in creating exceptional experiences for our customers and making a positive impact on our communities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.