Customer Care Specialist - Work from home

Job Description:

Stockland, a leading property development company in Melbourne, Victoria is looking for a Customer Care Specialist to join our team on a full-time basis. This position offers the flexibility to work from home, providing you with the opportunity to work in a comfortable environment while still contributing to the success of the organization.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Process orders, returns, and exchanges - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up to date on company products, services, and policies - Identify and escalate any priority issues to management

Requirements: - Highly motivated and hardworking individual - Ability to work independently and as part of a team - Excellent communication and interpersonal skills - Strong problem-solving skills and adaptability - Confidence in handling customer inquiries and resolving issues - Proficient in using technology and various software applications - High school diploma or equivalent - No prior experience required - training will be provided

Benefits: - Disability insurance - Joining bonus for new employees - Gym membership subsidy

Working Environment: At Stockland, we believe in harnessing technology to drive innovation and efficiency. As a Customer Care Specialist, you will have access to the latest tools and resources to help you succeed in your role. We value diversity and inclusion, and strive to create a supportive and collaborative working environment for all employees.

Deadline to apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: Stockland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.