Customer Care Specialist - Work from home

Jones Financial is currently seeking a dedicated and resourceful Customer Care Specialist to join our team. This is a full-time work from home position based in Sydney, New South Wales, Australia. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account inquiries, technical issues, and general support - Process orders, returns, and exchanges accurately and efficiently - Communicate with internal teams to resolve customer issues and escalate as needed - Maintain accurate and detailed customer records in our database - Provide guidance and support to customers on using our products and services - Proactively identify opportunities to improve the customer experience

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent attention to detail and organizational skills - Ability to work independently and prioritize tasks effectively - Resilient and able to handle challenging customer interactions with professionalism - Proficient in using customer service software and Microsoft Office Suite

Personality traits: - Resourceful - able to find solutions to customer problems quickly and effectively - Resilient - able to maintain a positive attitude and high level of customer service in challenging situations

Soft skills: - Communication - able to effectively communicate with customers and colleagues - Attention to detail - able to accurately record and process customer information

Benefits: - Life insurance coverage - Travel and spending expenses reimbursement - Visa sponsorship for eligible candidates

Working environment: At Jones Financial, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Care Specialist, you will have the opportunity to participate in various community engagement projects and make a positive impact on those in need.

Deadline to apply: May 13, 2024

Equal opportunity statement: Jones Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.