Customer Service and Sales

TSA is an Australian-owned business, specializing in helping companies acquire, retain and grow their customer bases. We represent some of the country's largest and most recognisable brands, across eight locations in Australia and internationally.

Job Description

TSA Group are on the hunt for Business Specialists to join our Australia Post team at our Docklands office! Australia Post is one of Australia’s most well-known postal services with small businesses accounting for approximately two thirds of their customer base.

As an Australia Post Business Specialist you will contact and re-engage with long-term business clients. You will be contacting these customers to understand how we can retain their business and provide them with solutions that are tailored to their business’ needs. We want to show them some love, and genuinely identify their needs, later referring them through to the sales team. This role will be a 6 month contract with a view to look at other available positions when finished. 

Joining the team means;

• Acting as a brand ambassador : You will be promoting and selling Australia Post Business products and services
• Putting your multi-tasking skills to the test : You will navigate through multiple systems while talking to customers
• Being confident and resilient : You will engage with a diverse customer base with a wide range of enquiries
• Internal Career Progression:  You will be supported by our development programs, providing you the opportunity to grow and progress within our business
• Being a part of the TSA Way:  You will be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates!

Tell me more; 

• 6 Month Contract 
• Hours: Monday-Friday (8:30am-5pm rotating roster)
• Training: 5-7 days in office

Qualifications

What makes you perfect for this role: 

• Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!
• Open to learning new skills, implementing them and celebrating your wins 
• Exhibit resilience, and mechanisms to allow you to perform at your best 
• Strong multi-tasking skills, ability to easily navigate computer systems
• You have a solution based mind-set, always ready to resolve a problem 
• Have a fixed internet connection and suitable work from home set-up

Additional Information

If you have read this far and think this may be your next role, apply now and a recruiter will be in touch with next steps.

Want to know more? Check out our social media pages:

• Website: 
• Instagram: tsa_group_
• LinkedIn: