Remote Customer Service Assistant

Job Description:

We are looking for a Remote Customer Service Assistant to join our team at Southern, a renowned company based in Adelaide, South Australia. As a full-time entry-level position, this role is perfect for individuals with a strong desire to excel in a customer-focused environment. While no prior experience is required, we are seeking candidates who are adaptable, motivated, innovative, and cooperative.

Responsibilities: - Provide exceptional customer service to remote customers via phone, email, and online chat - Address customer inquiries, concerns, and complaints in a professional and timely manner - Process orders, returns, and exchanges accurately and efficiently - Collaborate with team members to ensure seamless customer interactions and resolutions - Maintain a positive and helpful attitude even in challenging situations - Meet and exceed performance goals and metrics set by the company

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Proficiency in using computer systems and customer service software - Ability to work independently and as part of a team - Willingness to learn and adapt to new technologies and processes

Benefits: - Visa sponsorship for eligible candidates - Free accommodation for remote workers - Retirement plan for long-term employees

Working Environment: At Southern, our focus is on exceeding customer expectations and delivering delight in every interaction. As a Remote Customer Service Assistant, you will play a crucial role in maintaining our reputation for outstanding customer service.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.