Remote Customer Service Assistant

As a Remote Customer Service Assistant at Weyerhaeuser, located in Melbourne, Victoria, AU, you will play a critical role in providing excellent customer service to our clients. This full-time Associate Level position requires at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and concerns through various communication channels, including phone, email, and chat. 2. Resolve customer issues in a timely and professional manner, ensuring customer satisfaction. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Provide product information and recommendations to customers. 6. Maintain accurate and detailed customer records. 7. Identify and escalate important customer issues to management.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and a creative mindset. 3. Reliable and driven individual who can work independently. 4. Proficient in using customer service software and tools. 5. Ability to adapt to changing situations quickly and efficiently. 6. Previous experience in a customer service role is preferred. 7. Comfortable working remotely and managing your time effectively.

Personality traits: We are looking for a reliable and driven individual who can provide exceptional customer service.

Soft skills: Problem-solving skills and creativity are essential for success in this role.

Benefits: - Remote work flexibility, allowing you to work from the comfort of your own home. - Parental leave to support work-life balance. - Travel opportunities for training and development purposes.

Working environment: Our flexible environment adapts to change with speed and efficiency, enabling you to thrive in a dynamic work setting.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Weyerhaeuser is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.